Privacy policy

MODAXE ("we", "us", "our") operates the website modaxe.in and its related services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website or placing an order, you agree to the practices described in this policy. This site is powered by Shopify; information about Shopify's data handling can be found at shopify.com/legal/privacy.

INFORMATION WE COLLECT

We collect the following types of information:

Contact details: Name, email address, phone number, and shipping/billing address.
Order information: Products purchased, order value, payment method, and transaction history.
Account information: Username, password, and preferences if you create an account.
Device and usage data: IP address, browser type, pages visited, and how you interact with our website. Collected automatically via cookies and analytics tools.
Communications: Messages, queries, or feedback you send us via email, WhatsApp, or contact forms.

HOW WE USE YOUR INFORMATION

We use your information to:

●   Process and fulfil your orders, including arranging shipping and handling returns
●   Send order confirmations, shipping updates, and delivery notifications
●   Respond to your queries and provide customer support
●   Send promotional communications
●   Improve our website, product offerings, and customer experience
●   Detect and prevent fraud or misuse of our services
●   Comply with applicable laws and regulations

SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:

●   Shipping and logistics partners (BlueDart, Delhivery, etc.) solely to deliver your order
●   Payment processors to securely handle your transaction
●   Shopify, which powers our store and processes order data on our behalf
●   Analytics providers (e.g. Google Analytics) to understand website usage — this data is aggregated and anonymised
●   Law enforcement or regulatory authorities if required by law

COOKIES

Our website uses cookies to remember your preferences, keep items in your cart, and analyse site traffic. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Payments are processed through Shopify's encrypted payment gateway — we do not store your full card details on our systems.

No method of transmission over the internet is completely secure. While we take data protection seriously, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and maintain business records.

YOUR RIGHTS

You have the right to:

●   Access the personal information we hold about you
●   Request correction of inaccurate information
●   Request deletion of your information (subject to legal retention requirements)
●   Opt out of marketing communications at any time by replying STOP or using the unsubscribe link in any email

To exercise any of these rights, contact us at modaxeindia@gmail.com.

THIRD-PARTY LINKS

Our website may contain links to third-party websites (Amazon, Flipkart, Facebook, etc.). We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

CHILDREN'S PRIVACY

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated version on this page from time to time. Continued use of our website constitutes acceptance of the updated policy.

GOVERNING LAW

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and applicable rules thereunder.