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Frequently asked questions
ORDERS
Have a question ? We are here to help.
How do I place an order?
You can order directly on modaxe.in. Simply add your product to cart and proceed to checkout. We also sell on Amazon and Flipkart if you prefer to purchase from there.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled before they are dispatched. Contact us immediately on WhatsApp at +91 83905 51620 or via mail at modaxeindia@gmail.com and we will do our best to help.
Do I need to create an account to place an order?
No. You can checkout as a guest without creating an account. Creating an account lets you track orders and view your order history.
Can I place an order over WhatsApp or phone?
Yes. You can reach us on +91 83905 51620 and we will assist you with placing your order.
SHIPPING & DELIVERY
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Do you ship across India?
Yes. We ship PAN India with free shipping on all orders — no minimum order value required.
How long does delivery take?
Orders are processed the same day or next business day. Delivery typically takes 2–5 business days.
How do I track my order?
Once your order is dispatched, you will receive a tracking number and link via email and WhatsApp.
Do you ship internationally?
Currently we ship within India only. For international enquiries, please contact us at modaxeindia@gmail.com.
PAYMENTS
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What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and major wallets. Cash on Delivery (COD) may be available on
select orders.
Is it safe to pay on modaxe.in?
Yes. All payments are processed through a secure, encrypted payment gateway. We do not store your card or
payment details.
Do you offer any discounts or promo codes?
Yes, we run offers from time to time. Subscribe to our newsletter or follow us on Instagram to stay updated. Any active promo codes can be applied at checkout.
RETURNS & WARRANTY
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What is your return policy?
We offer a 7-day return policy for products received in defective or damaged condition. Contact us with your order number and photos of the issue and we will resolve it promptly.
How do refunds work?
Refunds are processed within 2–5 working days of receiving the returned product and credited to your original payment method within 7 working days.
How do I raise a return request?
Contact us on WhatsApp at +91 83905 51620 or email modaxeindia@gmail.com with your order number and a description of the issue. We will guide you through the next steps.
PRODUCTS
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Do your products come with installation instructions?
Yes. The products ship with a user manual or installation guide wherever applicable. Step-by-step setup videos are also available on our website and YouTube channel.
I am not sure which product is right for me. Can you help?
Absolutely. Chat with us on WhatsApp at +91 83905 51620 or use the chat on our website and we will recommend the right product for your vehicle and requirement.
SUPPORT
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How can I contact MODAXE?
WhatsApp: +91 83905 51620
Email: modaxeindia@gmail.com
Website: www.modaxe.in
We are available Monday to Saturday, 10 AM – 6 PM.
How quickly do you respond?
We typically respond within a few hours on business days. For urgent queries, WhatsApp is the fastest way to reach us.
Do you have a physical store?
Yes - our office is located at “Sanghvi House”, 105/2, Shivajinagar, Pune – 411005, Maharashtra.